Terms & Conditions

By completing a purchase or payment through our payment processor (Stripe), the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions ("Agreement"). This Agreement constitutes a legally binding contract between the Client and MYaxis FZ LLC ("Company," "we," "us"). No work shall commence until the Client has accepted these Terms in full.

The Company provides professional video production services, including but not limited to animated videos, cartoon-style content, clay-style animation, realistic video production, and branded visual content ("Services"), as specified in the selected package or agreed upon in the project brief. The exact scope, deliverables, and timeline are determined by the package chosen by the Client at the time of purchase.

3.1 The Company strictly prohibits the creation of any content that is sexually explicit, pornographic, or classified as adult (18+) content under applicable law. Any request containing such material will be immediately rejected, the project will be terminated, and no refund will be issued. 3.2 The Company reserves the right to decline any project that involves content deemed offensive, defamatory, discriminatory, violent, or otherwise unlawful, at the Company's sole discretion. In such cases, no refund will be issued for any work already performed.

4.1 For accurate character representation, the Company strongly recommends that the Client provide clear visual reference materials — photographs, illustrations, or other visual assets — of any characters or individuals to be depicted in the video. 4.2 If the Client chooses to provide only a written description of characters or individuals, rather than visual reference materials, the Client acknowledges and accepts that the final output will be based solely on the Company's creative interpretation of that description. 4.3 In such cases, the Client expressly waives any right to raise claims regarding inaccuracy, misrepresentation, or dissatisfaction with character appearance. By proceeding without visual references, the Client accepts full responsibility for any resulting discrepancies and agrees that no complaints, disputes, or refund requests based on character likeness will be entertained.

5.1 The Company does not guarantee 100% likeness accuracy of characters to real persons, reference images, or written descriptions. Due to the nature of animated and stylized video production, a degree of artistic interpretation is inherent in the creative process. 5.2 The Company will make commercially reasonable efforts to match the provided references as closely as possible. Minor variations in appearance, proportion, color, or style do not constitute a defect, error, or breach of contract, and do not entitle the Client to a refund or rework. 5.3 By placing an order, the Client acknowledges and accepts this limitation in full.

6.1 Upon delivery of the final video, the Client has 2 (two) business days to submit written objections or complaints regarding the delivered work. 6.2 If no written objections are received within this period, the work shall be deemed fully accepted by the Client without reservation. No complaints, revision requests, or claims of any kind will be accepted or considered after this deadline has passed. 6.3 Revisions and amendments to completed work are not included in any package and are not provided free of charge. Any changes requested after project completion are subject to a separate agreement and additional fees, at the Company's sole discretion.

7.1 Upon receipt of full payment, the Client is granted a non-exclusive, worldwide, perpetual license to use the final delivered video for commercial and non-commercial purposes. 7.2 The Company retains the right to use the final deliverable in its portfolio, showreel, social media channels, and marketing materials unless the Client submits a written confidentiality request prior to project commencement. Such a request must be confirmed in writing by the Company to be valid. 7.3 Any third-party assets incorporated into the video — including but not limited to music, stock footage, and fonts — are subject to their respective licensing terms. The Company warrants that only properly licensed third-party assets will be used. 7.4 The Company retains full ownership of all preliminary concepts, drafts, and work-in-progress materials that are not part of the final agreed deliverable.

8.1 All payments are processed securely through Stripe. By initiating payment, the Client agrees to Stripe's Terms of Service in addition to this Agreement. 8.2 Payment of 100% of the total package price is required in full and in advance before any work commences. Production will not begin under any circumstances until full payment has been received and confirmed by the Company. 8.3 All prices are listed in US Dollars (USD). The Company is not responsible for any currency conversion fees, banking charges, or transaction fees imposed by the Client's financial institution or Stripe. 8.4 Invoices and payment confirmations will be issued electronically. It is the Client's responsibility to ensure that their payment details are accurate and that sufficient funds are available.

9.1 Delivery timelines are determined by the package selected by the Client at the time of purchase and are communicated prior to or at the time of order confirmation. 9.2 All stated timelines are contingent upon the Client providing all required materials, references, brand assets, and information in full and in a timely manner. The production clock begins only after all necessary materials have been received by the Company in their entirety. 9.3 Any delays caused by the Client's failure to provide materials on time, late responses, incomplete information, or failure to approve drafts within a reasonable timeframe are solely the Client's responsibility. The Company shall not be held liable for missed deadlines resulting from such delays, and delivery dates will be extended accordingly without any obligation on the part of the Company. 9.4 The Company shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to force majeure events, technical failures of third-party platforms, or acts of God.

10.1 If the Client cancels the project before the final video has been delivered, the Company will refund 30% of the total package price paid. The remaining 70% will be retained by the Company as compensation for work completed, resources allocated, and production time reserved. 10.2 Once the final video has been delivered to the Client, no refunds will be issued under any circumstances, regardless of whether the Client has viewed, used, or approved the delivered file. 10.3 Cancellations must be submitted in writing via email or an agreed communication channel. The cancellation date shall be the date on which the Company receives the written notice. Verbal cancellations will not be recognized or processed. 10.4 The Company reserves the right to cancel a project at its own discretion in the event of a breach of these Terms by the Client, including but not limited to requests for prohibited content or failure to provide necessary materials within a reasonable timeframe. In such cases, a partial refund may be issued at the Company's discretion based on the stage of production reached.

11.1 The Client warrants that all materials, references, logos, brand assets, and any other content provided to the Company are either owned by the Client or that the Client has obtained all necessary rights, licenses, and permissions required for their use in video production. 11.2 The Client agrees to indemnify, defend, and hold harmless the Company, its directors, employees, and contractors from and against any claims, liabilities, damages, losses, or expenses — including legal fees — arising from the Client's breach of this warranty or from the use of materials provided by the Client. 11.3 The Client is responsible for reviewing all delivered materials for accuracy, including but not limited to names, dates, contact details, logos, and any other factual content. The Company is not liable for errors in information provided by the Client.

12.1 The Company's total liability under this Agreement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. 12.2 The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages of any kind, including but not limited to loss of revenue, loss of business, loss of data, or reputational harm, arising out of or in connection with the Services, even if the Company has been advised of the possibility of such damages. 12.3 The Company makes no warranties, express or implied, regarding the performance, reception, or commercial success of any video produced under this Agreement.

Both parties agree to keep confidential any proprietary, sensitive, or non-public information disclosed during the course of the project. Neither party shall disclose such information to any third party without the prior written consent of the disclosing party. This obligation survives the termination or completion of this Agreement.

14.1 This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates. 14.2 In the event of any dispute arising out of or in connection with this Agreement, the parties shall first attempt to resolve the matter amicably through good-faith negotiation within 14 days of written notice of the dispute. 14.3 If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

The Company reserves the right to update or modify these Terms and Conditions at any time without prior notice. The version in effect at the time of the Client's payment shall govern that specific transaction. Continued use of the Company's services following any updates constitutes acceptance of the revised Terms.

If any provision of this Agreement is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed from this Agreement if modification is not possible. The remaining provisions shall continue in full force and effect.

This Agreement, together with the selected package details and any written project brief confirmed by both parties, constitutes the entire agreement between the Client and the Company with respect to the Services and supersedes all prior negotiations, representations, or agreements, whether written or verbal.